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FAQs

Frequently Asked Questions

What type of hair is Softluxxe?

SoftLuxxe offers high-grade raw and virgin human hair that is ethically sourced and carefully curated for softness, fullness, and long-term wear.

The raw hair is 100% unprocessed human hair, sourced from single donors. 

The virgin hair is also human hair that has never been chemically processed or dyed.

For the textures that are not straight, the hair is gently steam-textured (not chemically altered) to create soft, defined curl patterns that hold beautifully over time, while preserving the hair's natural integrity.

All SoftLuxxe hair is designed to be naturally full, blend seamlessly, and last for multiple installs with proper care.

What color does Softluxxe hair come in? Can it be dyed?
All SoftLuxxe hair extensions will arrive to you in a natural black color. The raw and virgin hair extensions can be dyed. I source premium quality hair to ensure a natural look, feel, and durability. IT IS STRONGLY SUGGESTED THAT YOU HAVE A LICENSED PROFESSIONAL color the hair for you.

How do I care for my bundles/extensions to ensure longevity?
Please remember that your hair extensions are high quality. Proper care includes washing and conditioning the hair before installing, proper grooming, using sulfate-free shampoos and conditioners, avoiding excessive heat (use a heat protector when applying heat), and proper storage when not in use is recommended.
How many hair bundles do I need for a full head sew-in weave?
The number of hair bundles needed varies depending on the desired volume and length. Generally, 2-3 bundles are suitable for a full head sew-in, while 3-4 bundles may be required for longer lengths and added thickness.
The pictures under "bundles" will detail which hair was used and how many bundles were needed to achieve the look. 
How long do the bundles last? Does the hair shed/tangle?
 

With proper installation and care, SoftLuxxe bundles are designed for long-lasting wear.
Raw textures (like Raw Straight and Raw Luxxe Curl) can last 2–4+ years, and Virgin textures (like Virgin Body Wave and Virgin Italian Curly) can last 1–3+ years.

All SoftLuxxe hair is cuticle-aligned, which helps maintain strength, softness, and manageability. Because of this alignment and the premium quality of the hair, shedding and tangling are minimal when the hair is properly installed and maintained.

Proper care ensures the best results for longevity and performance.

How long do the eyelashes last, and are they reusable?
Your mink eyelashes will last for multiple uses with proper care and maintenance. To extend their lifespan, remove them gently after each use, clean them, and store them in their original packaging.
How long is shipping? Do you offer international shipping?
Shipping is only available in the United States. The processing time is 7-10 days (weekends included). You will receive your tracking information through the email you provide when shopping. Please check our shipping policies for specific details and rates.
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